Terms used by Managed IT Service Company
Managed IT services
allow businesses to hire third-party services for their IT operations that
specialize in handling these duties. The third-party services provider is known
as a managed IT service
company. These companies are responsible for businesses’ IT systems, as
agreed upon Service Level Agreement (SLA). Providers may offer round-the-clock
monitoring, issue-resolving, and reporting.
According to the SLA, a managed IT service company
charge fee for the delivery of services over a set period of time. SLA defines
the services to offer as quality of service, and measurements for performance
check.
Cloud computing allows
managed IT services to bind the average break/fix IT through the adoption of
infrastructure, software, and platform as a service. These facilities have
allowed managed IT services to scale at a rate larger and faster than break/fixing
through an in-house IT department.
Different terms in
managed IT service:
l
Backup and disaster
recovery
A
combination of backup and disaster recovery services ensures that your company
will keep working in case of any serious incident or disaster after a short
period of data recovery.
n
Break/Fix
It
is an older style of managed IT services. When a company needs updating, they
call the IT service provider and stop their working until the service provider
resolves that issue.
n
Fully managed IT
services
Managed
IT services with network operation center, monitors the systems, identify
problems, and solve them with the level of expertise.
l
Help desk
The
help desk is a managed IT service that provides information and support to
end-users.
n
Information technology
(IT)
It
is a business solution for storing, creating, transmitting, and using data
through computer devices, telecommunications, and networks.
l
Infrastructure as a
service
A
virtualized hardware over cloud computing services such as network connections,
server space, and IP addresses with which customers can create their platforms.
n
Internet of things
A
network of objects with sensors and software to transfer data over the
internet.
n
In-house
The
process in which a company hires its own people for IT service to perform IT
operations.
n
IT channel
It
is an industry that provides services and products to end-users by partnering
with hardware and software vendors.
n
Labor arbitrage
A
process of decreasing end costs by training employees and utilizing abundant
labor forces.
n
Managed IT services
Third-party
services to do IT tasks and processes.
n
Managed services
provider (MSP)
A
professional managed IT
Service Company that offers managed IT services.
l
Mobile device management
(MDM)
MDM
is a security platform that monitors the mobile devices of employees for
security purposes.
l
Platform as a service
It
is a virtualized platform in a cloud computing environment that allows
end-users to develop and manage internet applications.
l
Remote monitoring and
management
An
installed software in end-users’ devices to monitor and manage those devices.
l
Software as a service
Software
as a service is a distribution model that utilizes a subscription basis to
access the software.
n
Value-added reseller
A seller that adds features and services to a product and
resells it as a new solution or product.
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