Important features of Help desk phone service provider
A help desk phone is an essential part of any
business. It is a single point where you contact your customers to introduce them
with your products and services.
Are you running a
business that handles a constant inflow of queries and phone calls from your
customers? Do you need engaging assistance on your part? Let us help you! We,
Pixelette Technologies, firmly believe that customers are important and put the
utmost priority on solving the queries of your customers. It is how a good
business becomes the best. We will listen to the voices of your customers and
work on their needs.
Our features:
l Single-click dialling
We
are offering inbound and outbound call services. In the outbound call, we use
single click dialling to increase proficiency. We store a contact list in our
system and contact customers through that list by a single click.
l Inbound/outbound SMS
We
have SMS service included in our help desk phone to send updates to your potential customers. We
also receive SMS of their queries and respond to them with the best
solution.
l Notifications
We
have a notification service to notify customers about voice calls, incoming
calls, and missed calls.
l Call recording
We
record our calls to maintain a record of the previous content.
l Automatic ticket creation
We
attach call details and voicemail recordings to the ticket, and when our agents
call them again or receive a call from them, our system updates that ticket
automatically. If we receive a call from an unknown number, our system creates
a new ticket for it.
l Automatic call logging
We
create a log for our inbound and outbound calls. When we receive or make a
call, our system notes the call details, caller name, call status, time-stamp,
and phone number. If we receive a call, the system will note the name of the
agent who received the call. It assists in reviewing our performance.
l Add notes during the call
Our
system remains functional while our agents are on call, and they can add notes
about the call activities for further processing, instead of listening call
recordings to find out the query of the customer.
l Caller context
Our
system keeps a record of customers about their purchasing history, status, and
how long they have been a customer. This information pops up automatically in a
widget alongside the call.
l Call queue
If
people call and all agents are busy handling other customers, then our system
will inform them that they are in a queue and have to wait for an available
agent.
l Interactive voice response
We
will help you to configure your greetings. It is a numbered menu that the
caller hears before contacting a concerning department.
l Call routing
Call
routing is an essential part of our services. It is a tool that distributes the
call to the next available agent.
Conclusion:
It is a fundamental objective of every business to interact with
its customers to resolve their issues. Pixelette Technologies is the best
choice for help desk phone
services for your business to entertain your customer queries.
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